01-05-2022 01:54 AM
So I had placed an order on December 10th for a desktop computer and when I found out it wasn't going to work for what I needed, I decided to have it shipped back. So I did the return option through the Best Buy website. For some reason the website showed an error when I tried to print the return label. So I contacted Best Buy Support on Twitter and the agent there helped me get a new shipping label and we were able to get the computer shipped back. The computer has been at the warehouse in Kentucky since December 23rd.
The issue I have now is my account still shows the old tracking number that does not work and the last Live Chat Agent I talked to referred to that tracking number as well. I showed them the new tracking number and they said that Best Buy has received the computer and that I should not worry about a refund. I am just really wanting to make sure that a refund is in process and that it will be tied to my account, seeing as my account still says I have not returned the item due to the original tracking number being on there.
The second issue I have with this is that it was a promotional item through the Best Buy Store Credit Card and the payment is going to be due soon. I would rather not have to make a payment on something that I do not have in my possession and something that will be should be getting refunded. I also don't want the card to default and tack on the deferred interest for not paying on it.
01-11-2022 11:01 AM
Thanks for joining our online community and posting for support with your refund and upcoming payment. I can imagine you've been looking forward to receiving your money back on your computer return, and I'm glad to hear you were able to connect with us on Twitter to receive your return label and get that shipped back to our returns center. Please know that our returns center is backed up due to the holiday season, but I'm happy to look into this and see if everything is on track with this processing soon.
I first want to mention that if you're already working with an agent on Twitter, please continue to partner with them on that platform.
To continue with support on the forum, please follow up with your full name, email, phone number, order number, and tracking number. You can find the blue option to message me to the right of my name below.