Other Customer Service Support

[RIftreaper]

Hello,

I returned a laptop that came with a bundled antrivirus software (that still hasn't been used) and so my refund was 29.99 less then the price i paid for the returned laptop.  I talked with someone thrtough Bestbuy chat on 3/3/21 and was told they would make a one time exception and send me a return check for 29.99. I was told I should receive a check in 7-10 days. However, it has been 17 days and I still have not recieved the check. Is there anyway someone could look into seeing if a check was ever mailed to me? 

Here is the chat transcript from the online chat:

Rocco {removed per forum guidelines} (01:25:18 GMT) : Not to worry about it, As a one time Exception I will be happy to help you with the refund through Check or gift card. Just to confirm would you like to receive the check or the Gift card for the refund on the subscription ?
Visitor (01:26:02 GMT) : check is fine
Rocco {removed per forum guidelines} (01:26:24 GMT) : Thank you for confirming
Visitor (01:29:06 GMT) : how does the check work?
Rocco {removed per forum guidelines} (01:31:21 GMT) : I have successfully gone ahead and created the fund of 29.99 as the refund through check and you will be receiving an e-mail confirmation very shortly and the check will e issued to your address within 7-10 days.

Any help would be greatly appreciated.

Thank you,

Matthew

[AndrewB-BBY Social Media Specialist · Accepted solution]

Welcome, Matthew,

Thank you for taking the time to reach out to regarding this check. I'm sure you're eager to receive this check and I would be glad to help you check on the status of this. As you mentioned, it does sound like this check should have arrived by now.

I'd like to start out by reviewing your previous case history and will need to gather a few more details in order to do so. Can you please send me a private message that includes your:

Full name
Email address

Phone number

Shipping address

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you so I can further assist you.