Other Customer Service Support

[pfer1579]

I have tried for the last few weeks to receive the code to redeem my free for three months Apple TV+ offer.  I purchased a TV back in January, never received the code and the code I was finally provided had expired.  I have been trying for the last few weeks to get another code and all that keeps happening is they issue the same code again or I am referred to the digital code team and nothing happens.  Why is it that no one can either reissue a new code that has not expired or simply reactivate the previous one?  The code clearly has never been redeemed and it is simply confusing as to why no one I speak to at Best Buy has been able to take this very simple step for me.  

[Meg-BBY Social Media Specialist]

Hey, pfer1579!

Thanks for reaching out, and welcome to the Best Buy Forums. I'm sorry to hear that your free Apple TV promotion code expired, that is definitely never fun. We generally don't have a way to guarantee that a new code can be generated, but I'd be happy to try. 

So that I can get started, please send me a private message with your full name, email, phone number, and purchase information (order number or customer PIN from the receipt) and I can take a closer look. 

Best,