04-15-2019 06:44 PM
I had a pretty bad visit to best buy today. The person who waited on me was pretty rude and unprofessional (and im not just some person who complains, I work retail too, so I KNOW rude when I see it)
I went in to return something I got, and i got a new item. I acccadently clicked e-mail recipt..... never got it STILL.
and on the bestbuy website it shows NO record of the return. and I had over $66 being refunded which is now lost........
04-15-2019 07:00 PM
Welcome to the Best Buy forums, MattherDiFrancesco,
Expert service is what we hope that all of our customer's could receive, and I'm sorry to hear that we may have fallen short, but I'm grateful you stopped by to allow us the opportunity to lend a helping hand!
I'd be more than willing to take a closer look at your refund and also to see if there are options to resend the receipt from my end here at the Corporate Headquarters. Please click the "Private Message" button in my signature line below to send me your full name, phone number, email address. This should give me a great start, but know that I'll be out of the office after this post.
I'll be back in the morning and I'll check for your private message first thing!