Other Customer Service Support

[streetmom]

I purchased an Insignia Air Fryer + 2 year service agreement on 12-28-2020 (order # {removed per forum guidelines}). In April 2021 I received a recall notice. I followed the directions & returned the air fryer in the provided shipping box. In June 2022 I received a Best Buy e-gift card to which I replied "no thank you, we paid cash and would like cash back" at which I was told "no problem, a Visa gift card" would be sent instead. It was not. December 19, 2022 I emailed customercare@bestbuy.com to which I received no reply. In early January 2023 I received a call from Nick with Best Buy who stated he was assigned to "a special team to get these refunds taken care of" and that a check for $63.48 would be mailed out and should be received by February. Received two follow-up calls from Nick assuring the matter was resolved and a check was being mailed out. Even confirmed my mailing address. No check arrived. I telephoned on February 7th and was told the check had been denied and that a Best Buy gift card is my only option. I purchased the air fryer (in good faith) with cash and have every right to expect a refund that results in cash back NOT being coerced in to another Best Buy purchase. This experienced has caused me to lose any faith or trust I might have had in Best Buy. Could you please guide me to a contact who can provide me with resolution?

[Bryant-BBY]

Hi there, Streetmom! 

Thank you for reaching out to us on the Best Buy Forums page. I can understand how upsetting this issue can be for you today. I would love to see what I can do to get this issue resolved for you today. Can you please send me a private message with your full name, phone number, and email? 

Thank you, I look forward to hearing from you. 

[streetmom · Accepted solution]

Pleasantly surprised to say I received a full refund in the mail today. Thank you Bryant!

[Melissa-BBY Senior Social Media Specialist]

Hello, streetmom!

Thanks for following up to let us know that you were able to get the refund. I'm so happy to hear that Bryant was able to get that resolved for you. 

If you should need anything else in the future, please feel free to post again!

Best Wishes,