02-11-2019 05:08 PM
02-11-2019 06:27 PM
I’m sorry to hear you’re not in need of a gift you received around Christmas. I’m hoping I’m able to provide you with the information about our Return and Exchange Promise.
Almost every purchase made throughout November and December can be returned through January 12, 2019. Purchases made between October 28 and December 28, 2018, have an extended return period through January 12, 2019, excluding cell phones, devices that can be activated and AppleCare monthly plans. All other terms and conditions of our Return & Exchange Promise apply.
02-11-2019 07:54 PM
02-12-2019 08:42 AM
Good morning, Rxanthony,
This medium, the Best Buy forums, I'd be unable to work with anyone who was not the purchaser of the item. Knowing the Return and Exchange Promise has lapsed for all members, there would be no exceptions made to our Extended Holiday Return period. I do apologize I don't have the response you were looking for.