07-27-2021 09:49 AM
Good morning, mhneel,
Welcome to our forums! I can only imagine how frustrating it would be to have your money in limbo and unavailable to you, and I regret the inconvenience this experience has caused.
I’d like to take a closer look into this e-gift card, and the order or orders you were attempting to place with it, however, I’ll need a few pieces of additional information from you in order to do so. If you could use the blue “Private Message” button in my signature to send me:
As mentioned, be sure to use the blue “Private Message” button in my signature to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,