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Posts: 1
Registered: ‎03-15-2021

Re: e gift card failed authorization - balance gone

can you research history of a gift card.  i had one i looked up yesterday and had a balance of $27+ 


went to use it today and the store said it was declined,   then after checking again said that it had a zero balance.




Thanks, Ron

Posts: 632
Topics: 27
Kudos: 112
Solutions: 29
Registered: ‎02-08-2019

Re: e gift card failed authorization - balance gone

Hey there, RMOORHO,

Thank you for taking the time to join our community here on the Forums! I can totally understand wanting to get clarification on your gift card. While you should be able to view the balance here, I'd be glad to see if I can shed any additional light on this. To do so, I will need to collect some additional details.

To get started, can you please send me a private message that includes your full name, phone number, email address and the gift card number? Please do not include the PIN for that card. You can send a secure message by using the blue button below. I look forward to working with you!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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