03-15-2021 06:25 PM
can you research history of a gift card. i had one i looked up yesterday and had a balance of $27+
went to use it today and the store said it was declined, then after checking again said that it had a zero balance.
03-16-2021 04:07 PM
Hey there, RMOORHO,
Thank you for taking the time to join our community here on the Forums! I can totally understand wanting to get clarification on your gift card. While you should be able to view the balance here, I'd be glad to see if I can shed any additional light on this. To do so, I will need to collect some additional details.
To get started, can you please send me a private message that includes your full name, phone number, email address and the gift card number? Please do not include the PIN for that card. You can send a secure message by using the blue button below. I look forward to working with you!