The customer service experience has gone downhill for years. And now they are going to take away these forums, as well per a post from a moderator on another thread:
Please know, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at BestBuy.com/support for assistance. We look forward to assisting you through these platforms!
Harder to share poor experiences on a mass scale when support will be overseas representatives or via Social Media private messaging.