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Posts: 1
Registered: ‎02-04-2020

Re: Unauthorized best buy renewal charge

[ Edited ]

Hello. 

My name is Michael {removed per forum guidelines} and I am the husband of Christina {removed per forum guidelines}. And we would like to know how many times are you gonna be taking money off our card.

  If your gonna keep taking money off our credit card without us knowing about it than we want this cancelled. We can use that money you take off our credit card. 

 

My wife did not anauthorized you to keep taking money off our credit card without us knowing about it.  

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Posts: 3,835
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Registered: ‎11-29-2016

Re: Unauthorized best buy renewal charge

Welcome to our forums, Michael,

 

It’s important to know what is causing the recurring charge you’re seeing on your statement, so you can decide if it’s something you’ll want to keep, or if you need to have it cancelled.  There are a few different ways these charges can appear on your statement, which we’ve outlined in our What is this Charge on my Statement? Knowledge Base article. 

 

If you’re unsure what the charge is for, I’ll be happy to take a closer look, and offer any assistance I can to clarify.  For me to do so, I’ll ask that you send me a private message with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address

 

As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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