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New Member
Posts: 2
Registered: ‎02-08-2022

Re: Unable to call my local Best Buy store

I too am unable to contact the local store

I have a "number' for the local store... it is a local number

But it went to God knows where..

I have a very specific question for the local branch that only a few people will be able to answer at the local branch.

I wil say in a day and age where customer service is at an all time low... Being sent to some call center is low. It absolutely makes the customer feel like they are not cared about.

 

Also... I called the first time and pushed 0 until i got someone on the phone... well guess what... the system just hung up on me... again screaming at me that I am not important enoought o even talk to a living being.

 

Second time i called I got to hear all of the phone system again I continued to press 0 and for some reason a person picked up... The best resolution I received was that a local person would call me back..

Best Buy I would say this Your customers are screaming at you

Stop the madness and make us feel important

Social Media Specialist
Posts: 124
Registered: ‎10-12-2021

Re: Unable to call my local Best Buy store

Hey, dalemurphy,

 

We appreciate the feedback on this, and for the time reaching out on this. I can totally understand where you are coming from on this. Getting in contact with a local Best Buy should be a easy process especially with you have a question that needs to be answered. I may be able to help you any concerns or questions you may have. Do you think you could send me a private message with your name, phone number, email address, and the location of this store you are trying to reach? To send me a private message simply click on the message button in my signature.

 

Thanks, 

J.Ezra|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-08-2022

Re: Unable to call my local Best Buy store

I was told there is 1 callback ahead of me and someone would contact me in 2 hours

It has been 24 hours and no call yet

System is very flawed

Social Media Specialist
Posts: 150
Registered: ‎11-08-2021

Re: Unable to call my local Best Buy store

This topic has been moved to its own thread under the board Holiday Support for further review.