11-20-2021 03:25 PM
Thanks for posting! The process to return or exchange products at Best Buy is meant to be easy, so I'm disappointed to hear that you're running into troubles, as well. I'll be more than glad to review your situation in greater detail to see what may be possible going forward.
To get started, please send me a private message with your full name, phone number, and email address. If you happen to have the order number (online purchase) or customer service PIN number (store purchase) that would also be helpful. I look forward to hearing back from you!