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New Member
Posts: 3
Registered: ‎11-19-2021
Accepted Solution

Re: TCL 365 day return problem

How was is resolved? Did you message the mods here? I'm having the same issue right now. 

New Member
Posts: 5
Registered: ‎03-30-2018

Re: TCL 365 day return problem

I created a post and the one of mod got back to me the next day. They reviewed it and and started the return process.
New Member
Posts: 3
Registered: ‎11-19-2021

Re: TCL 365 day return problem

Got it thanks! 

To Mods, do I need to create a new post or I can just message in this thread? Thank you..

Posts: 2,582
Topics: 107
Kudos: 96
Solutions: 124
Registered: ‎10-19-2017

Re: TCL 365 day return problem

Hey, ralphr,

 

Thanks for reaching out about the TCL TV you're wanting to return. I am aware that there was an extended Return & Exchange Promise for TCL TVs Return & Exchange Promise so I'm disappointed to hear that the process is not going in the smooth manner I would normally expect. I'll be glad to review your individual situation in greater detail to see what options may be available to assist going forward. 

 

To get started, please send me a private message with your full name, phone number, and email address. If you have the customer service PIN (store purchase) or order number (online purchase) that would also be helpful. I look forward to speaking with you more soon. 

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎11-19-2021

Re: TCL 365 day return problem

Hi Kayla, I already sent you a private message. Thanks..

Posts: 2,582
Topics: 107
Kudos: 96
Solutions: 124
Registered: ‎10-19-2017

Re: TCL 365 day return problem

Thanks, ralphr! I see your message and will be responding privately shortly. 

 

Best,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 18,395
Topics: 3,254
Kudos: 598
Solutions: 506
Registered: ‎09-29-2008

Re: TCL 365 day return problem