Other Customer Service Support

[ralphr]

How was is resolved? Did you message the mods here? I'm having the same issue right now. 

[Mrgreen30]

I created a post and the one of mod got back to me the next day. They reviewed it and and started the return process.

[ralphr]

Got it thanks! 

To Mods, do I need to create a new post or I can just message in this thread? Thank you..

[Kayla-BBY Social Media Specialist · Accepted solution]

Hey, ralphr,

Thanks for reaching out about the TCL TV you're wanting to return. I am aware that there was an extended Return & Exchange Promise for TCL TVs Return & Exchange Promise so I'm disappointed to hear that the process is not going in the smooth manner I would normally expect. I'll be glad to review your individual situation in greater detail to see what options may be available to assist going forward. 

To get started, please send me a private message with your full name, phone number, and email address. If you have the customer service PIN (store purchase) or order number (online purchase) that would also be helpful. I look forward to speaking with you more soon. 

Thanks,

[ralphr]

Hi Kayla, I already sent you a private message. Thanks..

[Kayla-BBY Social Media Specialist]

Thanks, ralphr! I see your message and will be responding privately shortly. 

Best,