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New Member
Posts: 1
Registered: ‎11-10-2021

Re: TCL 365 day return problem

I have the sam problem when trying to exchange my TCL TV after 6 months!
I wen to the store, spoke to 6 different representatives over the phone, one was extermely rude (Geek Squad) & everyone is saying it is just 15 days return/exchange policy even after the fact that I have proof that the website & chat agent said it was 365days!

I will never buy anything again at BB after thi & I will make sure that my case gets to everyone that was scammed by BB!

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: TCL 365 day return problem

Good afternoon, bojan,


Thank you for stopping by our community forums and writing to us regarding your TV. Having recently purchased a TV, I know I wanted to make sure that everything was perfect and it would have a long lifespan. I can certainly understand wanting to take advantage of this extended Return & Exchange Promise.


Is there anything I can assist you with at this time? I would be glad to take a closer look into your purchase to see what options we may have to help. If you'd like me to review this, can you please send me a private message that includes your:


Full name
Email address

Phone number


You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎03-30-2018

Re: TCL 365 day return problem

Yeah it can be frustrating, but this website help me resolve that issue. Good luck
Posts: 18,491
Topics: 3,254
Kudos: 657
Solutions: 522
Registered: ‎09-29-2008

Re: TCL 365 day return problem