11-19-2021 02:19 PM
Thanks for reaching out about the TCL TV you're wanting to return. I am aware that there was an extended Return & Exchange Promise for TCL TVs Return & Exchange Promise so I'm disappointed to hear that the process is not going in the smooth manner I would normally expect. I'll be glad to review your individual situation in greater detail to see what options may be available to assist going forward.
To get started, please send me a private message with your full name, phone number, and email address. If you have the customer service PIN (store purchase) or order number (online purchase) that would also be helpful. I look forward to speaking with you more soon.
11-19-2021 03:24 PM