07-29-2018 03:39 PM
Hi there, galaxy2jake.
Welcome to our community! Whenever I'm expecting a special email, I tend to comb through my many online folders in search of it until the desired message arrives. There have been times, though, that I was waiting aimlessly since the message never came through in the first place. I was disappointed to see that your calls to us for assistance didn't result in the desired outcome, but I would be happy to jump in and make things right.
I see you sent a private message to my teammate SeanM-BBY with all of the information I needed to locate your purchase. I have since resent this code to the email address you provided in that private message. It should be arriving in the next 2 hours, but I suggest looking through your spam/junk/promotions folders as well to ensure the message isn't hidden by a spam filter.
I hope this helps. Enjoy your new 4K TV!