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Posts: 1
Registered: ‎08-19-2021

Re: Scam

I too was scammed after placing an online order at bestbuy.com.  Right after I placed my order I received a legitimate email stating order received.  Less than 2 hrs later I received the scam email that looked like it came from Best Buy that said they were processing the order and gave me a chance to complete a loyalty survey for a chance to win a Dyson vacuum.  20 minutes later I received a legitimate email that stated order was shipped.

 

I thought the scam email was legit because it came right after placing an order and in the middle of the legitimate emails.  I often receive legitimate survey request after placing an order.  Somehow the scammer seems to know you just placed an order with Best Buy and have your email address.  I believe the website has been compromised or this is an inside job and will not be completing any more surveys and may not order anything from the website again.

 

The scam:  After completing the survey I am informed that I won the prize and need to add my credit card info to pay a $4.95 processing fee and provide my shipping address.  Once I did I was thanked for signing up for a meal planning subscription service for $39.95 a month.

 

I immediately called my Credit Card company to dispute the pending charge and cancel my card.  I also forwarded the scam email to abuse@bestbuy.com as mentioned somewhere but have not heard back yet.

 

Best Buy should find out how someone knows you placed an order and has access to your email address and the credit card company should go after whoever requested the charge to the card.  I am usually very careful and am kicking myself for falling for this.

 

This has been a pain to deal with and I don't know if anyone will do anything about it so until they do I will not be providing any more feedback, completing surveys and/or may not use the Best Buy website which may be compromised.

 

 

Posts: 3,212
Topics: 38
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Solutions: 165
Registered: ‎10-19-2017

Re: Scam

Hello, ksvtx,

 

Welcome to the Best Buy Forums!

 

I appreciate you reaching out to us and letting us know about this e-mail you received. I can certainly understand your concern to receive this e-mail right after placing an order with us. Scammers can fake caller ID, name tags, receipts, and e-mail address information, which can trick people into thinking that they are legitimate. If you are ever asked for personal information or feel unsure about a call, you would want to hang up and call the business yourself to make sure that it was legitimate. These same general rules apply to e-mails, if something ever seems weird, or you are being asked to pay in a different currency, please contact the business directly. You can find out more here

 

Also, great work forwarding that e-mail to Abuse@bestbuy.com so we can further review it. You can also find some more details here. Please let me know if I can be of any further assistance!

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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