07-26-2019 12:20 PM
I went to the Staten Island location in NY. It was the first time I had a great experience at one of your stores. Josh, Dana, and Tom went out of their way to help me out. They scheduled my installations on the same day with a recent purchase. I went back to the store and purchased products for the third time. I explained to the manager that the manager Dana was amazing. The manager only seemed to care about correcting the title of Adana instead of my feedback. The manager then told me I could not get 10% off because it wasn’t the first day of opening the Best Buy credit card. She didn’t try at all to help me. I found the item in Best Buy for 120 cheaper so I requested a price match. Then she goes out of her way to get the information of the employees who informed me that they would help me carry the ac’s That I purchased. I come to find out that she was not happy with them offering that help. My orders did not come on the same day and what was promised to me is not going to happen. No one at the store answers the phone EVER which is irrating and unprofessional. I am waiting for geek squad for about two hours to speak to their manager. I regret ever opening up with Best Buy. Walmart is cheaper and more professional.
07-26-2019 03:57 PM
07-29-2019 01:49 PM
Welcome back to the Best Buy Forums! We always appreciate hearing from our customers, and it is nice to know you had a great initial interaction with the Blue Shirts at your local Best Buy. It sounds like a few of them made a positive impression, which is exactly what we would hope to hear. Learning you did not have the same experience upon returning for another visit is certainly not ideal, and we’d love the opportunity to learn more about what happened. If you still require assistance with this purchase, or if you’d like to share more, our team is available to work with you in private message. You can connect with us there by selecting the darker blue box next to my name below.
So you are aware, there are specific Terms presented when applying for and using the My Best Buy Credit Card. More on that can be found here. We will be glad to answer any questions you may have, as we want you to fully understand your options for future purchases. Again, we appreciate you sharing your experience with us.