Other Customer Service Support

[tomkat6546]

Kayla,

I'm so glad to read your message.  I too was charged a restocking fee, mine on a returned Parrot drone, returned as defective.  How can I seek reimbursement of the restocking fee?  As with the original poster, i can't imagine that best buy will be restocking a defective item.  

Thanks,

Kathleen.

[AndrewB-BBY Social Media Specialist]

Good morning, Kathleen,

Thank you for taking the time to reach out to us here on our community forums. I know a drone is a big purchase and I can understand not wanting to be charged a restocking fee for something that didn't work properly. I would be glad to see how I may be able to help.

Generally, a restocking fee will not be charged if a product is defective. I'd like to take a closer look at your purchase and return to get a better understanding of what options I have available to assist you moving forward.

I will need a bit more information to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.