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Posts: 1
Registered: ‎12-29-2020

Re: Restocking fee on a defective product?

Kayla,

I'm so glad to read your message.  I too was charged a restocking fee, mine on a returned Parrot drone, returned as defective.  How can I seek reimbursement of the restocking fee?  As with the original poster, i can't imagine that best buy will be restocking a defective item.  

Thanks,

Kathleen.

Posts: 5,693
Topics: 190
Kudos: 510
Solutions: 268
Registered: ‎08-21-2017

Re: Restocking fee on a defective product?

Good morning, Kathleen,

 

Thank you for taking the time to reach out to us here on our community forums. I know a drone is a big purchase and I can understand not wanting to be charged a restocking fee for something that didn't work properly. I would be glad to see how I may be able to help.

 

Generally, a restocking fee will not be charged if a product is defective. I'd like to take a closer look at your purchase and return to get a better understanding of what options I have available to assist you moving forward.

 

I will need a bit more information to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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