03-28-2019 08:23 AM
Hi there, Steelecurtain42.
Welcome to the Best Buy Forums. We appreciate you joining the community. Our moderators are always happy to help customers with any questions or concerns. It sounds like you are experiencing issues with the Aquaman code that was sent, and that’s certainly not the experience we would want for any of our customers. We always want you to receive the benefits you qualified for, so we can take the time to look into your order and see how we may be able to offer support.
Austin is not available right now, but anyone on our team can work with you once we verify the purchase information. Please send us a private message by clicking the blue box next to my name below. Be sure to include your full name, email address, and telephone number. If you have an order number or customer service pin, please provide that as well.
We look forward to hearing from you soon.