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Posts: 1
Registered: ‎09-09-2016
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Re: Price match guarantee with reward points

I have the same issue with my order. I purchased a speaker from Best Buy, which is still within the return window, and currently Best By is selling the same speker for a lower price. When I called to request a price match, I was told that because I used rewards certificates to buy the speaker they are unable to price match, which doesn't make sense. I even spoke to a supervisor, and he also refused to price match. He told me to return the speaker to Best Buy and buy the same speaker for a lower price. This seems ridiculous because instead of just offering a price match, Best By will have to accept a return and then sell an open box item at a loss. Please help.

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Registered: ‎11-08-2021

Re: Price match guarantee with reward points

Hello and thanks for reaching out on our Forums, whiteoak!

 

Getting a price match should be easy and we understand your frustration with this. We would like to look into this further for you.

 

Could you send me a private message with the following information? You can do this by clicking the blue "Private Message" button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address

Kindly,

Graham|Social Media Specialist | Best Buy® Corporate
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