I completely agree. I can't believe Best Buy has such a terrible 15 day return policy. I just went to take back an unopened Roku Express and I couldn't even get a store credit. I had to find something in the store for exactly $29.99. Needless to say that didn't happen. I found many things for more money I could have gotten.
All that's happened now is that I'm throwing the Roku in the trash and taking all my electronics shopping online. The $3000 TV I'm purchasing in a month will not come from Best Buy anymore. And I am mentioning this to all the people I know.