Other Customer Service Support

[alexrgurley]

“Yessum” is by no means common parlance here in Minnesota. If you are throwing it around, you know what it means. Even if you don’t know what it means most people could easily infer its meaning. This guy runs a store in a customer facing positing and I imagine is highly socialized mid/late 30’s. He was just expressing how upset he was about how the in store pickup system works. So when I asked for the bag, this guy is upset at having to run around the warehouse and find my item, thought he could just slip in a clever little insult not thinking I would catch it. It was like a rebuke at my asking for a bag almost.

[AaronG-BBY Social Media Specialist]

Hello, alexrgurley,

Welcome to our forums! Being addressed in a proper manor is important, so I can understand your concern.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Regards,

[AaronG-BBY Social Media Specialist]

Hello, Alex,

Thanks for providing your information. We do not condone or tolerate any form of discrimination, so I hope that this manager simply made a mistake. I would like to document your interaction here at Best Buy Corporate and if needed reach out to your local store. Can you please elaborate on your interaction with the store manager?

Sincerely,

AaronG

Social Media Specialist

Best Buy Corporate

[alexrgurley]

I've more or less documented what happened in the previous postings. Like i said he quipped at me with a "yessum" for asking for a bag. When i called him out on it he didn't apologize, he thanked me for telling him what it meant, which I am certain he already knew. As i said he didn't seem apologetic in the least, more upset that i caught it. I told him it was f-ing ridiculous, I asked for his name, and he introduced himself as Dan the store manager. He tried changing the subject. I kept pushing him on it esclating with him, and walked out of the store swearing at the guy without anything resembling an apology. Again if it was a mistake why not apologize? This guy insulted me for no reason. When pressed he played dumb. Just really bizarre behavior coming from someone in customer service, none the less a store manager. I'm sure you can see my purchase history, I spend a lot of money at best buy, and I will not be back. This wasnt just a slip of the tongue or mistake. This guy was upset he had to run all over the store trying to find my order and he had a pretty weird way of showing it. 

[AaronG-BBY Social Media Specialist]

Hi,

I have documented your experience and relayed it to your local store. I apologize if you were offended and hope this manager was not intending to discriminate against you. I am going to close this conversation, but if you have other issues, please reach back.

Sincerely,