06-07-2019 01:40 PM
Thanks for your posts to us here on the Forums.
Just so that you are aware, Best Buy conducts business through our retail store locations in the US, Puerto Rico, Mexico, and Canada. Each of those sales forces have their own online presence, operating under www.BestBuy.com, www.BestBuy.mx, and www.BestBuy.ca. In the US, we also maintain www.BestBuyBusiness.com and www.GeekSquad.com.
There are three ways to purchase products & services from us. Visiting one of the sites mentioned earlier is one. Visiting one of our retail locations is another. Finally, US customers may call us at (888) BEST-BUY ((888) 237-8289), customers in Canada may call (866) BEST-BUY, and customers in Mexico can use (800) BEST-BUY.
We do not conduct business via apps such as WhatsApp or the like. Anyone who claims to be acting on our behalf while communicating through such an app is indeed an impostor, regardless of any purported proof. Providing fake documentation such as badges, letterheads, certificates of guarantee, photos of products, etc. is a common tactic used by scammers. Best Buy is in no way affiliated with these people, so please be cautious going forward. I would recommend contacting your local authorities if any money has changed hands between you and an individual such as whom I've described.
Please feel free to ask any additional questions you may have.
06-07-2019 02:08 PM
06-07-2019 02:39 PM
I hear what you are saying. To reiterate, providing fake documentation such as badges, letterheads, certificates of guarantee, photos of products, etc. is a common tactic used by scammers. Best Buy is in no way affiliated with these people, so please be cautious going forward.
If you have exchanged money with these individuals, we recommend reaching out to your local authorities to have this resolved.