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New Member
Posts: 3
Registered: ‎05-04-2021
Accepted Solution

Re: Law Enforcement contact

Did you ever get the information you needed? I’ve been scammed out of $2000 with Best But gift cards and I’ve been trying to get this issue resolved for months now.
New Member
Posts: 3
Registered: ‎05-04-2021

Re: i was gift card scammed

I was scammed put of $2000 using Best Buy gift cards and have been trying to get my money back since March.
Best Buy Employee
Posts: 2,298
Registered: ‎01-09-2015

Re: i was gift card scammed

By "scammed out of $2000" do you mean that you created an order for gift cards and never received them, or you gave the gift card details to a scammer?

 

If you never received the gift cards, the moderators may be able to assist in your situation.  Hang tight and they'll be with you within a few days.

 

If you gave your gift card details over to a scammer who then emptied them, Best Buy will assist law enforcement if they reach out for assistance.  This should be the correct course of action, contacting your local law enforcement with all of the details including names, phone numbers, etc. of the scammers to aid in their investigation.  Gift Cards are treated as cash, and should not be provided to anyone.  This is covered in most retailers terms and conditions, including Best Buy's.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 9
Registered: ‎10-19-2020

Re: Law Enforcement contact

No, but law enforcement said Best Buy should have taken care of this major mishap. This needs to be taken up with our congressional representatives. If you would like, we can bring attention to it. 

Best Buy Employee
Posts: 2,298
Registered: ‎01-09-2015

Re: Law Enforcement contact

Still unclear on what happened. Hang tight, hopefully a moderator can clear up what occurred and give you the best course of action going forward.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 3
Registered: ‎05-04-2021

Re: Law Enforcement contact

I’ve contacted Best Buy who has been no help. I’ve already contacted my local law enforcement and I will also be contacting my local Congress representatives and attorney general.
New Member
Posts: 9
Registered: ‎10-19-2020

Re: Law Enforcement contact

I'm going to do the same. Kyle's post sums it up. 

 

Kyle said, So my daughter was scammed on December 7, 2019, so... since you, "document(ed) this in our corporate systems and pass some of your advice on to store leadership." What steps have been taken since August? When I called 1-888-BESTBUY, the woman was able to track the #, give me the receipt #, and the SKU# of the MacBook Pro purchased. My Daughter was scammed out of $500, which isn't enough to buy a MacBook Pro. So I'm left imagining the perpetrator entering several gift card numbers into the Best Buy system while the employee stood there thinking.... what?

 

The fact is, your company gift cards encourage this type of fraud. Best Buy is complicit and is aiding and abetting these activities. Why in the world would your store policy allow someone to enter a gift card number - or several of them without actually possessing the card? Why wouldn't they AT LEAST require some form of verifiable identification if the purchaser didn't have the actual card? After several frustrating hours talking to Best Buy in Salem, NH (where the purchase was made) and the 1-888 BESTBUY customer help(?) line, I am convinced that BestBuy has no reason to tighten their security, and they continue to allow the scam to work. Best Buy refuses to tighten security because, ultimately- they make a sale.