05-04-2021 05:20 PM
Solved! Go to Solution.
05-04-2021 09:29 PM
By "scammed out of $2000" do you mean that you created an order for gift cards and never received them, or you gave the gift card details to a scammer?
If you never received the gift cards, the moderators may be able to assist in your situation. Hang tight and they'll be with you within a few days.
If you gave your gift card details over to a scammer who then emptied them, Best Buy will assist law enforcement if they reach out for assistance. This should be the correct course of action, contacting your local law enforcement with all of the details including names, phone numbers, etc. of the scammers to aid in their investigation. Gift Cards are treated as cash, and should not be provided to anyone. This is covered in most retailers terms and conditions, including Best Buy's.
05-04-2021 11:08 PM
No, but law enforcement said Best Buy should have taken care of this major mishap. This needs to be taken up with our congressional representatives. If you would like, we can bring attention to it.
05-04-2021 11:21 PM
05-05-2021 07:50 AM
05-05-2021 10:51 AM
I'm going to do the same. Kyle's post sums it up.
Kyle said, So my daughter was scammed on December 7, 2019, so... since you, "document(ed) this in our corporate systems and pass some of your advice on to store leadership." What steps have been taken since August? When I called 1-888-BESTBUY, the woman was able to track the #, give me the receipt #, and the SKU# of the MacBook Pro purchased. My Daughter was scammed out of $500, which isn't enough to buy a MacBook Pro. So I'm left imagining the perpetrator entering several gift card numbers into the Best Buy system while the employee stood there thinking.... what?
The fact is, your company gift cards encourage this type of fraud. Best Buy is complicit and is aiding and abetting these activities. Why in the world would your store policy allow someone to enter a gift card number - or several of them without actually possessing the card? Why wouldn't they AT LEAST require some form of verifiable identification if the purchaser didn't have the actual card? After several frustrating hours talking to Best Buy in Salem, NH (where the purchase was made) and the 1-888 BESTBUY customer help(?) line, I am convinced that BestBuy has no reason to tighten their security, and they continue to allow the scam to work. Best Buy refuses to tighten security because, ultimately- they make a sale.