05-29-2022 09:49 PM
My Insignia 5-quart Analog Air Fryer (NS-AF53MSS0) has been recalled. The email said you would refund the purchase price or $50, whichever is greater. I bought it last July on sale for $39.99 but the current selling price (NS-AF5MSS2) is $99.99. I am not going to send this back to you so you can give me half of what it costs to replace it. I would be happy to exchange it for the same model, otherwise I am keeping the thing and hoping it doesn't catch fire.
05-30-2022 10:35 AM
Hello, LSchmidt, and welcome to our online community!
Thank you for posting on our forum regarding your Insignia air fryer. I understand your concern with the price difference when it comes to a refund, but we definitely don't want you holding onto a product that may pose a fire risk. I'm hoping I can help with your situation!
To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.
All the best,