Other Customer Service Support

[Edinor]

Add me to the list of unhappy customers. I sent 2 air fryers back months ago & still have no gift cards. I’ve called 3 times & get told “a form will be filed “ but no time frame.

[LisaF-BBY Social Media Specialist]

Hello, dw5,

Welcome to our online community.

Thank you for reaching out to us here on our forums.  I understand wanting to receive the gift card from your recalled item as quick as possible and I will be happy to look into this for you and see about getting this expedited!  

To start, please send me a Private Message including your full name, email address, and phone number. Also include your tracking numbers if you have them. You can send a Private Message by clicking the blue button next to my signature.

I look forward to hearing from you.

Sincerely,

[Camaryjet]

I did everything I was asked to do from Best Buy after receiving a letter about the Insignia Air Fryer recall. This was on May 6, 2022. I sent back the fryer, and have never heard anything since.

CCXNH1651859369312 is my confirmation number.

[nataliocastillo]

How do you send private message?