Other Customer Service Support

[Wendymedeiros72]

dW5, if your purchase was made within hte last 12 minths you migh tbe able to dispute the charge with your credit card company, that's what I did & they returned my purchase amount & sent the dispute to Best Buy

[faridd]

I have the same issue as many of the people here in this blog.

I purchased my Insignia Airfyer from Best buy on 04/27/21.

I got the email that this model is being recalled. I did register and received the box.
I did pack the unit and ship it.
I have not received the email with the gift card
I did check my spam folder and I was told it would come from email "corporate gift card" or corporategiftcard"
I have searched and nothing.
I have esclated several times with no result.

Thank you

[Kadian-BBY]

Welcome to the Best Buy Forums!
 

Hi faridd. Thank you for taking the time to stop by our community forums and bringing this to our attention. I know waiting a long time for a refund can be frustrating and I would be more than happy to help. I've received your private message and will be responding there shortly. 

Sincerely, 

[Anonymous]

OK, here is where bestbuy went wrong, that would make things a lot faster

In the instructions for the return, it should of told the customer to write the conformation number on the outside of the box. or a conformation label to place on the box.

it also should of told the customer to put the conformation email in the box !!

by dong so, I got my gift card in 2 weeks time

BESTBUY put these instructions in the conformation email

[Wendymedeiros72]

I included all my original paperwork, & the confirmation number printed from the recall registration email, in my return box & I still haven't received my gift card & my return was received on May 20th.  It's not September .. so the fact you reeived yours in 2 weeks was pure luck.

[leober]

The whole recall experience has been frustrating.

UPS came to our house to pick up the box you sent to submit the recalled product. But unfortunately, UPS scanned the barcode attached to the box you sent with their machine, and we never got a tracking number, neither from you nor UPS. You don't usually get a tracking number when a box is scanned at your location because you already have all the information; otherwise, how will it be possible to get the box at my house in the first place?

This is a very frustrating situation and a big disappointment. I have other friends who went through this recall process, and all have awful feedback. Some of them never received the box, and others have the same issue as me. The air fryer was sent back in June, and we are in October, and it still wasn't resolved.

I called several times to UPS, and you and nobody could provide me with a tracking number. I even spoke with the UPS driver who came to our apartment, and he remembers perfectly picking up the air fryer. So what would be the point for me not sending a recalled product with the risk of something happening? It doesn't make any sense to me.

We had to buy another air fryer, and I want this to be resolved ASAP. It's not about the money anymore; it is about fulfilling what's expected from a company your size and reputation.

I will keep reaching social media and other venues until this is resolved.

[TinaB-BBY Social Media Specialist]

Greetings, leober,

Welcome to our Best Buy Community Forums.  

Hearing that you shipped your air fryer in June and are still awaiting your E-gift card is disappointing and can be frustrating. Typically, the shipping information, including the tracking number, is on the label given with the box. Therefore, I understand the need to reach out to us on this platform. Though this recall is being handled by the Insignia Recall Team by calling (800) 566-7498 and pressing option 1, I'd be happy to offer any assistance that I can. To get started, kindly provide the following in a private message: 

• Full name 
• Phone number 
• Email address 
• Confirmation number 
• Amount confirmed for the e-gift card 

I'm looking forward to working with you and helping to confirm shipment of your air fryer as well as looking into what's causing your e-gift card delay. 

Sincerely, 

[leober]

Thanks for your reply. I understand the information was on the label that was provided to be attached to the box, but it never occurred to me to take a picture of it. I thought that everything will be generated electronically in 2022.

[TinaB-BBY Social Media Specialist]

Good morning, leober,

I hope you had a great start to your day. Typically, an email is sent containing this information. So, I can definitely understand why you made that assumption. I have done the same. I had something similar happen when trying to return my online purchase with a different retailer. Usually, everything would go perfectly. But this one time, it took forever to get the return completed. When I inquired about the funds, I was unable to provide the call center with the tracking information. At the time, I couldn't locate it in my email. I eventually did get my funds back, though it took much longer than expected. I'd like to do my best to get your funds in your possession as well. I have received your private message which contains much of the information needed to get this taken care of for you. I will continue to communicate with you there. 

Kind regards,

[leober]

Thanks Tina for your professionalism and detailed message.

Looking forward to it!