Other Customer Service Support

[mntrimm]

returned my Insignia Air Fryer recalled on April 23, 2022.  Confirmation #{removed per forum guidelines}

Called 5/25, returned on 6/15

Called on 8/03 they told me the credit was emailed to me on 06/30.  Told them that I never received it, so they escalated,Said I would get in 6 weeks. Never got it

Called 09/14,again they escalated, still nothing

Called 10/28, again they escalated, still nothing

Called 11/16 ,again they escalated, still nothing

Called the last time on12/02, escalated, still nothing

They just kept telling me to check my email and my spam or junk mail.   I did not see it, I have checked every day

What is taking them so long and how many times do I need to call to get this settled.  

If people are having problems getting the emails, why don't they just mail a gift card.

This is getting ridiculous and very frustrating 

Hoping you can help get this resolved, since calling is not getting me anywhere

Thank you for your time

Nancy {removed per forum guidelines}

[Trey-BBY Social Media Specialist]

Good Evening, mntrimm.

Welcome to the Best Buy Forums!

Thank you for reaching out. I'm sorry to hear that you are having issues regarding the recall gift card. I'd love to help. Please send me a private message with your full name, number, and email so that I can better assist you. You can send a private message by selecting the blue "Private Message" button to the right of my signature. I am currently heading out of the office for the day, but shall return tomorrow morning to assist. Looking forward to speaking with you then.

Kind regards,

[mntrimm]

Hi Trey

I also wanted to mention that my husband, Ron, purchased the Air Fryer for me for Christmas  2021, then it was recalled.  That is why his name was on the original purchase, but I have been the one that has taken care of all the return and emails and calls. 

But if you need to hear from him regarding it, you can always call and speak with him.

Thank you so much