Other Customer Service Support

[steveo2000]

I have been waiting 10 weeks from when they received mine and 8 weeks since it's been processed I called 2 weeks ago and was told it would be escalated still no response so I called today spoke with a supervisor she tells me they don't handle the refund and there is no number for me to call and best buy is not taking calls in regards to this. So no way for us to know when or if we will get our refund. If I owed best buy money they would have had me in collections already this is horrible customer service this company should be ashamed of the way they are handling this. I'm giving it 2 more weeks if I don't hear anything I'm contacting better business bureau and attorneys general office, if best buy don't want to do what they said they would do or take our calls they need to be held responsible.

[Sarah-BBY Social Media Specialist]

Hello, steveo2000, 

Thank you for checking in with us. I understand you are eager to receive your gift card, and your patience is greatly appreciated. Our support teams are working hard to ensure all customers are taken care of. It is important you are contacting the appropriate team, in effort to receive the most accurate information. In this case, you will need to call the Best Buy Recall Hotline at (800) 566-7498. Please select option number one, which will help direct your call to the correct place. 

I hope this information helps. While our team would not have any updates on the status of your gift card, I would be more than happy to formally document your feedback. You are welcomed to send me a Private Message. To do so, please use the darker blue icon, which is located across from my signature. For verification purposes, please include your full name, email address, and telephone number. 

Best,