Other Customer Service Support

[MR4]

I am still waiting for my refund.  I have called provided all the necessary information and still nothing.

[MeghanM-BBY Social Media Specialist]

Hello, MR4,

Welcome to the Forums! We appreciate you taking the time to contact us here. I know it's frustrating to wait longer than anticipated. I'm happy to look into your air fryer recall gift card. Would you mind sending Private Message with your name, phone number, and email so that we can look further into this for you?

Sincerely,

[johnnyn773]

Hi,

I returned 3 Air Fryer models that were recalled last October. I only received 2 best buy gift cards at the end of November. How can I check on the status of the 3rd refund?

[MeghanM-BBY Social Media Specialist]

Hi, johnnyn773,

Welcome to the Best Buy Forums! We appreciate you taking the time to reach out here. I know waiting for a gift card longer than expected is frustrating. I'm happy to look into this for you and assist where possible. I am able to submit your information to an escalation team that can assist us with the recall gift card. In order to assist, I will need some information from you that will need to be sent via the Private Message button near my signature. Please send your name, phone number, email, and claim number for the missing gift card. 

Sincerely,