Other Customer Service Support

[Unhappy156]

This has been a terrible experience.

I sent the airfryer In since June 2022, but I am yet to receive my gift card.

I have spoken to 3 unhelpful agents who were unable to help me.

After waiting for 30 minutes, I finally spoke to yet another unhelpful agent at the insignia hotline call center who said that they have not received the airfryer and expects me to call UPS to track it down.

This is absolutely ridiculous and terrible customer service.

[April-BBY Social Media Specialist]

Hello, Unhappy156.

Welcome to the Community Forums! We are happy to have you join us. However, I do wish it were under better circumstances. As someone who uses their air fryer often, I understand how not receiving the Best Buy Gift Card for you claim is not ideal. I would be happy to assist you with this.

To get started, please use the blue button next to my signature to send me a Private Message. Please include your full name, phone number, email, and mailing address. If you happen to have the tracking number or claim number, please feel free to send those over as well. Thanks!

Best,