Other Customer Service Support

[Hallfamily54321]

I did this, called the number. Its a 3rd party and they told me they can only make another request to expedite my recall registration and that is all. They told me to keep a look out in my email for my gift card and my claim was processed May 29th. I was told there is nothing else they can do.

[Sarah-BBY Social Media Specialist]

Hello, Hallfamily54321. 

Thank you for checking in with us. I understand this is something you are eager to have resolved, as I am sure I would be feeling the same way. Calling the Best Buy Recall Hotline at (800) 566-7498 was the right thing to do, and your patience while waiting for your gift card is extremely appreciated. While our team would not have the means to expedite this process, your feedback is extremely important. If you would not mind sending me a Private Message, I’d love the opportunity to formally document your experience. 

To send a Private Message, simply select the darker blue icon, which is located across from my signature. For verification purposes, please include  your full name, email address, and telephone number. I look forward to hearing from you. 

Best, 

[Hallfamily54321]

my return/recall was processed on May 20th.  Still no gift card.  I was told that my card was sent in the email, and then was expedited and would be receiving soon.  The call center is a 3rd party and cant see anything about my gift card.  When asked what I should do if I dont receive it, I was told to call back and they can make the same request.  How much longer am I supposed to wait?

[Sarah-BBY Social Media Specialist]

Hello again, Hallfamily54321.

Thank you for your continued patience. I realize having to wait longer than expected for your gift card isn't ideal. This is being worked on, and I hope you receive your gift card very soon. If you would like to send me a Private Message, I can certainly take the steps to document your inquiry. 

Best,