Other Customer Service Support

[Globob9]

I sent mine back mid June. I've called 6 times and emailed multiple times still no refund. OK BEST BUY where is our refunds it's now more November..

[BrandonF-BBY Social Media Specialist]

Hello, Globo9,

Thank you for reaching out to us here on the Best Buy forums! I would be happy to take a closer look at this, and provide any update in your claim. To get started, please send me a private message with your full name, phone number, and email to get started. I look forward to assisting you.

Best,

[Pboy29]

Also did the return process back in June and it is now November going on December, i have not received my gift card or even word from BB. Have called and emailed and nothing. What a big disappointment on BB they should be ashamed, terrible customer service, i wonder if they are treating the canadians the same or if its just US customers with terrible customer service.

[JasonT-BBY Social Media Specialist]

Hello, Pboy29.

Welcome to the Best Buy Forums!

I appreciate you taking the time to write us regarding your refund. I would be reaching out to someone if I was experiencing the same thing.

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.

Regards,