Other Customer Service Support

[Fabfourmomma]

I’m in the EXACT same boat as you!! Sent my air fryer back in April and I had TWO of them that actually caught fire!!! I call every single week for updates just to get the same useless information!! The way they are handling this recall is disgusting and unacceptable! I sent the air fryer and I want my money back! Best Buy should be ashamed of themselves! When are you going to step up and make it right for those of us that have waited months for what is RIGHTFULLY ours!?? DO SOMETHING ABOUT IT! 😡

[Kadian-BBY]

Welcome to the Best Buy Forums!

Hi Fabfourmomma. Thank you for taking the time to stop by our community forums. I completely understand your concerns on the time it's taking for you to get your gift card. I know a lot of people are still waiting and many have been sent out. There is a designated team that is taking care of this specific matter. You may reach out to the Best Buy Recall outline for more information and status updates at (800) 566 7498, option 1. 

Best,