Other Customer Service Support

[cakebyt]

Ugh. I’m in the same boat…..still waiting after 2 months….

[Connor-BBY Social Media Specialist]

Hey there, cakebyt.

As previously communicated on this thread. The best thing for you to do is call the number for handling the air fryer recall at (800) 566-7498, and they should be able to answer any questions or look into your gift card for the recall.

Thanks,

[cakebyt]

I’ve called twice and basically nothing they can do, supposedly issued which I don’t have, and they won’t reissue to same email again. At this point I give up…

[cakebyt]

And no, it has not been spent by anyone else nor is it in my trash or spam (which unfortunately I clear out monthly)

[Wendymedeiros72]

SAME!! I have been going through my spam with a fine tooth comb for the last 8 weeks!!  The thing is my friend who bought the same air-fryer received her gift card so I know it comes from "BestBuy Insugnia Air Fryer" so I have been looking for that in my email and NOTHING!!  The card was not received on my end & they DO NOT CARE that we haven't received our refund!! Best Buy has our money so why should they care??

[Wendymedeiros72]

STILL HAVEN'T HEARD FROM THE ESCALATION TEAM .. IT IS NOW AUG 3RD, 10 WEEKS SINCE MY RETURNED AIR FRYER WAS RECEIVED & I HAVE NO GIFT CARD, NO RESOLUTION & NO CONTACT FROM ANYONE AT BEST BUY TO RESOLVE THIS ISSUE

[Ravi-BBY Social Media Specialist · Accepted solution]

Hi, Wendymedeiros72, 

Thanks for reaching out to us here on Best Buy Forums. The Insignia Air Fryer Recall is handled by our Best Buy Recall Hotline. Kindly reach out to us at 1-800-566-7498, Option 1. Here you can get additional details regarding the status of your Gift Card.

[Wendymedeiros72]

THE PEOPLE AT THAT NUMBER ARE USELESS

[cakebyt]

I agree. 😢

[Wendymedeiros72]

TODAY IS 8/9/2022 & STILL NO RECALL REFUND EMIAL OR GIFT CARD

MY SHIPMENT WAS RECEIVED 5/20/2022 - WAS TOLD 3-6 WEEKS FOR THE REFUND - IT'S BEEN 11 WEEKS NOW & NOTHING HAS BEEN SENT TO ME

ALSO STILL NO CONTACT FROM THE ESCALATION  DAPARTMENT EITHER THAT WAS SUPPOSED TO CONTACT ME SINCE JULY 20TH