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New Member
Posts: 4
Registered: ‎06-22-2022

Re: INSIGNIA AIR FRYER RECELL REFUND NOT RECEIVED - BEEN 8 WKS NOW

Ugh. I’m in the same boat…..still waiting after 2 months….
Posts: 45
Topics: 1
Kudos: 6
Solutions: 3
Registered: ‎11-08-2021

Re: INSIGNIA AIR FRYER RECELL REFUND NOT RECEIVED - BEEN 8 WKS NOW

Hey there, cakebyt.

 

As previously communicated on this thread. The best thing for you to do is call the number for handling the air fryer recall at (800) 566-7498, and they should be able to answer any questions or look into your gift card for the recall.

 

Thanks,

Connor|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎06-22-2022

Re: INSIGNIA AIR FRYER RECELL REFUND NOT RECEIVED - BEEN 8 WKS NOW

I’ve called twice and basically nothing they can do, supposedly issued which I don’t have, and they won’t reissue to same email again. At this point I give up…
New Member
Posts: 4
Registered: ‎06-22-2022

Re: INSIGNIA AIR FRYER RECELL REFUND NOT RECEIVED - BEEN 8 WKS NOW

And no, it has not been spent by anyone else nor is it in my trash or spam (which unfortunately I clear out monthly)
New Member
Posts: 8
Registered: ‎07-21-2022

Re: INSIGNIA AIR FRYER RECELL REFUND NOT RECEIVED - BEEN 8 WKS NOW

SAME!! I have been going through my spam with a fine tooth comb for the last 8 weeks!!  The thing is my friend who bought the same air-fryer received her gift card so I know it comes from "BestBuy Insugnia Air Fryer" so I have been looking for that in my email and NOTHING!!  The card was not received on my end & they DO NOT CARE that we haven't received our refund!! Best Buy has our money so why should they care??

New Member
Posts: 8
Registered: ‎07-21-2022

Re: INSIGNIA AIR FRYER RECELL REFUND NOT RECEIVED - BEEN 8 WKS NOW

STILL HAVEN'T HEARD FROM THE ESCALATION TEAM .. IT IS NOW AUG 3RD, 10 WEEKS SINCE MY RETURNED AIR FRYER WAS RECEIVED & I HAVE NO GIFT CARD, NO RESOLUTION & NO CONTACT FROM ANYONE AT BEST BUY TO RESOLVE THIS ISSUE

Posts: 34
Topics: 1
Kudos: 7
Solutions: 9
Registered: ‎12-07-2021

Re: INSIGNIA AIR FRYER RECELL REFUND NOT RECEIVED - BEEN 8 WKS NOW

Hi, Wendymedeiros72, 

 

Thanks for reaching out to us here on Best Buy Forums. The Insignia Air Fryer Recall is handled by our Best Buy Recall Hotline. Kindly reach out to us at 1-800-566-7498, Option 1. Here you can get additional details regarding the status of your Gift Card.

Ravi|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎07-21-2022

Re: INSIGNIA AIR FRYER RECELL REFUND NOT RECEIVED - BEEN 8 WKS NOW

THE PEOPLE AT THAT NUMBER ARE USELESS

New Member
Posts: 4
Registered: ‎06-22-2022

Re: INSIGNIA AIR FRYER RECELL REFUND NOT RECEIVED - BEEN 8 WKS NOW

I agree. 😢