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New Member
Posts: 2
Registered: ‎04-02-2020

Re: I would like to turn off my auto-renewal -

I got the same problem, but I live in Brazil. How can I make a call? Can't I send a message somehow? There's something very wrong with my profile. i tried to solve this problem before, you have sent me many emails but it didn't solve the problem and now I had to create a new profile.

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Posts: 5,091
Topics: 153
Kudos: 392
Solutions: 230
Registered: ‎08-21-2017

Re: I would like to turn off my auto-renewal -

Hello, HFTajra,

 

Thank you for taking the time to visit our community forums. I know if I were in your shoes I wouldn't want to pay for a subscription that I didn't need. Since you're having trouble resolving this by logging in to your account, I would recommend giving us a call at (888) BEST-BUY or (888) 237-8289. Our agents will be happy to help you take a look at this.

 

Please let us know if you have any other questions we can help with!

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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Highlighted
New Member
Posts: 2
Registered: ‎04-02-2020

Re: I would like to turn off my auto-renewal -

AndrewB,

I have sent you a private message. Did you get it? I didn't get any reply to this private message.

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Posts: 5,091
Topics: 153
Kudos: 392
Solutions: 230
Registered: ‎08-21-2017

Re: I would like to turn off my auto-renewal -

Hello, HFTajra,

 

Thank you for sending me that private message. Please allow me a few moments to review this. I will be sending you a private message with more information shortly.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!