04-02-2020 09:12 AM
I got the same problem, but I live in Brazil. How can I make a call? Can't I send a message somehow? There's something very wrong with my profile. i tried to solve this problem before, you have sent me many emails but it didn't solve the problem and now I had to create a new profile.
04-02-2020 09:50 AM
Thank you for taking the time to visit our community forums. I know if I were in your shoes I wouldn't want to pay for a subscription that I didn't need. Since you're having trouble resolving this by logging in to your account, I would recommend giving us a call at (888) BEST-BUY or (888) 237-8289. Our agents will be happy to help you take a look at this.
Please let us know if you have any other questions we can help with!
04-14-2020 05:27 PM
Thank you for sending me that private message. Please allow me a few moments to review this. I will be sending you a private message with more information shortly.