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Registered: ‎10-22-2021
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Re: I'd like to return Microsoft Office Home and Student 2019.

Were you able to return it? I’m getting the same answer, I referenced the website as well. I was told to contact Microsoft. They can’t help because I didn’t purchase it from them. They referred me back to the retailer I purchased it from. We were never told it was non-refundable nor does anything on the receipt or packaging indicate that. We thought we needed it but we don’t.
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Registered: ‎10-19-2017

Re: I'd like to return Microsoft Office Home and Student 2019.

Hi, Racren,


Thank you for reaching out about your desire to return a Microsoft product. I'd love to look into your situation in great detail to see what options may be available going forward. To get started, I will need some additional information and clarification.


Can you please send a private message with confirmation of your full name, phone number, email address, and either the order number (if purchased online) or customer service PIN (if purchased in store) from your purchase. Beyond that, have you downloaded your product? I look forward to hearing back!



Kayla|Social Media Specialist | Best Buy® Corporate
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