Other Customer Service Support

[myroselea10Blue]

I recieved a fraudulent Email. also

It claimed it was time to renew my "maintenance account" for $382+

I have never had an account here. I called the Best Buy 800 Number and spoke with someone.

She confirmed that I am not a customer and suggested I contact Abuse Bestbuy.com.

Just want to let you know that I too recieved fraudulent Email. I am a Senior Citizen and unfortunately have been scammed in the past so , of course, I am much more careful now!

Thank you.

[hockeycanuckjc Community Veteran · Accepted solution]

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@myroselea10Blue wrote:

I recieved a fraudulent Email. also

It claimed it was time to renew my "maintenance account" for $382+

I have never had an account here. I called the Best Buy 800 Number and spoke with someone.

She confirmed that I am not a customer and suggested I contact Abuse Bestbuy.com.

Just want to let you know that I too recieved fraudulent Email. I am a Senior Citizen and unfortunately have been scammed in the past so , of course, I am much more careful now!

Thank you.

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Thank you for reporting this scam. For more information on keeping safe, everyone can use this link for safety tips. They would apply to all sites equally as well: https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050...

[Ruben-BBY Social Media Specialist]

Thank you for posting! 

I appreciate you reaching out to us and letting us know about these e-mails you have received. I can certainly understand your concern about receiving these e-mails. Scammers can fake caller ID, name tags, receipts, and e-mail address information, which can trick people into thinking that they are legitimate. If you are ever asked for personal information or feel unsure about a call, you would want to hang up and call the business yourself to make sure that it was legitimate. These same general rules apply to e-mails, if something ever seems weird, or you are being asked to pay in a different currency, please contact the business directly. You can find out more here: https://www.consumer.ftc.gov/blog/2016/05/scammers-can-fake-caller-id-info. 

Also, great work forwarding that e-mail to Abuse@bestbuy.com so, we can further review it. You can also find some more details here. Please let me know if I can be of any further assistance! 

Kind regards, 

[sunyetmoon]

I received a text message today, March 16, 2022, from telephone #{removed per forum guidelines} stating that I had been charged $189.99 for Geek Squad renewal, transaction #GCK7760, and to call {removed per forum guidelines} if I had any questions. I called the number and was told I needed a form to cancel. Was told to go to play Store and install Any Desk to get said form. It was asking too many questions and I began to see red flags. They also wanted me to go to my bank account in order to receive my refund. Would not do it...told them I was going to report them and the person I was speaking with gave me a badge number, GKAgent 007958. I hung up and called Best Buy directly and was told it was a scam and to report it to abuse@bestbuy.com