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Posts: 1
Registered: ‎03-05-2022
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Re: How do I contact the fraud department in future

I recieved a fraudulent Email. also

It claimed it was time to renew my "maintenance account" for $382+

I have never had an account here. I called the Best Buy 800 Number and spoke with someone.

She confirmed that I am not a customer and suggested I contact Abuse Bestbuy.com.

Just want to let you know that I too recieved fraudulent Email. I am a Senior Citizen and unfortunately have been scammed in the past so , of course, I am much more careful now!

Thank you.

Posts: 10,795
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Registered: ‎11-10-2008

Re: How do I contact the fraud department in future


@myroselea10Blue wrote:

I recieved a fraudulent Email. also

It claimed it was time to renew my "maintenance account" for $382+

I have never had an account here. I called the Best Buy 800 Number and spoke with someone.

She confirmed that I am not a customer and suggested I contact Abuse Bestbuy.com.

Just want to let you know that I too recieved fraudulent Email. I am a Senior Citizen and unfortunately have been scammed in the past so , of course, I am much more careful now!

Thank you.


Thank you for reporting this scam. For more information on keeping safe, everyone can use this link for safety tips. They would apply to all sites equally as well: https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050...

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Registered: ‎10-12-2021

Re: How do I contact the fraud department in future

Thank you for posting! 

 
 

I appreciate you reaching out to us and letting us know about these e-mails you have received. I can certainly understand your concern about receiving these e-mails. Scammers can fake caller ID, name tags, receipts, and e-mail address information, which can trick people into thinking that they are legitimate. If you are ever asked for personal information or feel unsure about a call, you would want to hang up and call the business yourself to make sure that it was legitimate. These same general rules apply to e-mails, if something ever seems weird, or you are being asked to pay in a different currency, please contact the business directly. You can find out more here: https://www.consumer.ftc.gov/blog/2016/05/scammers-can-fake-caller-id-info. 

 
 

Also, great work forwarding that e-mail to Abuse@bestbuy.com so, we can further review it. You can also find some more details here. Please let me know if I can be of any further assistance! 

 
 

Kind regards, 

Ruben|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-16-2022

Re: How do I contact the fraud department in future

[ Edited ]

I received a text message today, March 16, 2022, from telephone #{removed per forum guidelines} stating that I had been charged $189.99 for Geek Squad renewal, transaction #GCK7760, and to call {removed per forum guidelines} if I had any questions. I called the number and was told I needed a form to cancel. Was told to go to play Store and install Any Desk to get said form. It was asking too many questions and I began to see red flags. They also wanted me to go to my bank account in order to receive my refund. Would not do it...told them I was going to report them and the person I was speaking with gave me a badge number, GKAgent 007958. I hung up and called Best Buy directly and was told it was a scam and to report it to abuse@bestbuy.com