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Posts: 2
Registered: ‎04-05-2022
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Re: Google TV - TCL series 5 and 6 removed from Best Buy and TCL TV 365 return policy still valid

I have a TV that fits within this timeframe and have proof of an image that shows the 365 day return on my order. Is It possible to get this resolved? I have been having all kinds of issues with this TV and Besy Buy had not been willing to work with me, I am still within the 365 day return period. Please let me know if you can help me with this process or if I need to post somewhere else. 

 

Thank you in advance!

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Registered: ‎11-08-2021

Re: Google TV - TCL series 5 and 6 removed from Best Buy and TCL TV 365 return policy still valid

Hello, CCity_Zero, 

 

Thanks for reaching out to us on Best Buy Forums. As someone who also always tries to ensure I know the return policies for every purchase I make, I can understand the feeling when you are being given conflicting information. I would be happy to look into this further for you and see how I might be able to assist. In order to begin, please send me a private message via the blue button to the right of my name below. Please include your full name, phone number, and email address along with the order number or customer service PIN (if you have it).

 

Regards,

 

Phoenix|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-05-2022

Re: Google TV - TCL series 5 and 6 removed from Best Buy and TCL TV 365 return policy still valid

Thank you all so much for the help, I really appreciate it! I was able to get this resolved with your teams help!
Posts: 148
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Registered: ‎11-29-2016

Re: Google TV - TCL series 5 and 6 removed from Best Buy and TCL TV 365 return policy still valid

Thanks for checking back to share this feedback. We're glad to hear this has been resolved. Take care!

 

Cheers,

Andy|Social Media Specialist | Best Buy® Corporate
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