07-10-2019 10:38 PM
07-11-2019 01:55 PM
Welcome to our Best Buy Support Forums! Losing such a large gift card is never ideal, but it sounds like you did exactly what was needed to try to get this replaced.
I'd like to take a closer look into what happened here to see if we might have any options at this time to assist with this. Can you please send me a private message with your name, phone number, email address, and the mailing address the card should have been sent to? To send the message, you can use the blue Private Message button in my signature below.
I look forward to hearing from you soon!