Other Customer Service Support

[bates21657]

When will I get my computer back

[TinaB-BBY Social Media Specialist]

Greetings, bates21657,

Welcome to our Best Buy Community Forums.

Thank you for connecting with us, though I wish it were under different circumstances. I'd be happy to find the whereabouts of your computer. To get started, please send a private message that includes, your full name, phone number, email address, and any other details that may be helpful.

Kindly,

[bates21657]

Absolute worse out fit on earth you dysfunctional
Misfits have had my brand new computer for over a month I drove 20 miles to thecl9sest bb because yer phone service is just like the rest of yer service I talked to Ryan he promised he would get this resolved I demanded a new computer I've waited long enough
Who ever I'm talking to right now I hope has enough common sense to resolve this

[JasonT-BBY Social Media Specialist]

Hello, bates21657

Welcome to the Best Buy Forums!

I appreciate you taking the time to write us regarding your computer. I would be reaching out to someone if I was experiencing the same thing.

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.

Regards,

[bates21657]

The absolute worse co. I've ever delt with when are the big shot morons gonna start listening
I can call any box store in the country and talk to a local representative but not you idiots
You jerks have had my brand new computer for almost a month with a broken screen I drove 20 miles last night to the local store to check on my computer a dude named Ryan had no answers so he was going to email his boss I demanded a new computer but he don't have enough authority to turn up the heat so he sure ain't giving me a new computer it's time you people started taking care of customers before you run out of us so let's go

[nckhammond]

I little more information might help.

Was your computer there because you broke the screen?
Did you order a new computer and it came in damaged?
Many times broken screen are not covered under warranty, is it being covered?
Very new computers have parts that are not always available right away. Are they waiting for the manufacturer to ship them a screen?

[Graham-BBY Social Media Specialist]

Hello and thanks for reaching out on our Forums, bates21657!

We certainly understand the frustration you have regarding this experience and we would like to assist.

I see JasonT-BBY had sent you a message to send them a private message with your name, number, email, and order number so they could assist you further. It does not look like you have sent JasonT-BBY a private message. If you could send us a private message with that information by clicking the blue "Private Message" button in my signature, we would be happy to assist you further.

Kindly,

[bates21657]

If you people kept records of sales like everyone else in the country you'd have all my information
{removed per forum guidelines} Saratoga Springs NY store
I don't have these #s you want look um up

[JasonT-BBY Social Media Specialist]

I would be happy to assist if you could please send me a private message. You can click the blue button next to my signature. Please be sure to include your phone number. 

Regards,