01-17-2022 04:24 PM
01-17-2022 04:34 PM
Good evening, danny87roy,
I appreciate you taking the time to join our Community and share your experience with us. As someone who uses my TV on a daily basis, I can certainly understand how frustrating it would be to wait over a month for it to be replaced if it became broken.
Based on what you’ve described here, it sounds like this TV was purchased up in Canada, rather than here in the US. Please know that these Support Forums are designed to assist customers with purchases made with Best Buy in the United States, or on BestBuy.com. As such, I’d be unable to review any purchases made with Best Buy Canada or through BestBuy.ca.
If you haven’t done so yet, I recommend connecting with Best Buy Canada’s support teams by phone at 1-866-BESTBUY (1-866-237-8289), or visiting the BestBuy.ca support page here, and I’m optimistic they’ll be able to provide you the assistance you’re looking for.