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Posts: 1
Registered: ‎01-17-2022

Re: Formal Complaint

Omg...same kind of disappointing story! I just got back from waiting 1.5 hours at the store in Vaudreuil Quebec. Geek squad said my new tv(after being repaired and broke again) was to be replaced. It's been a month now that I am waiting. Dec 13th geek squad said the tv will be replaced. Gave me auth# and said store with tv replacement will call me within 48 hrs. A month later... today, I reach geek squad again and they apologized and said that they forgot to call me and that the replacement has been ready for 2 weeks. Now at my store...get this...they make me wait almost 2 hrs just to say they haven't received any information from geek squad and that it hasn't been authorized yet!!! Wth?? Never they won't refund ...just store credit. Wow
Posts: 5,104
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Registered: ‎11-29-2016

Re: Formal Complaint

Good evening, danny87roy,


I appreciate you taking the time to join our Community and share your experience with us.  As someone who uses my TV on a daily basis, I can certainly understand how frustrating it would be to wait over a month for it to be replaced if it became broken. 


Based on what you’ve described here, it sounds like this TV was purchased up in Canada, rather than here in the US.  Please know that these Support Forums are designed to assist customers with purchases made with Best Buy in the United States, or on  As such, I’d be unable to review any purchases made with Best Buy Canada or through 


If you haven’t done so yet, I recommend connecting with Best Buy Canada’s support teams by phone at 1-866-BESTBUY (1-866-237-8289), or visiting the support page here, and I’m optimistic they’ll be able to provide you the assistance you’re looking for.



SeanM|Social Media Specialist | Best Buy® Corporate
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