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Posts: 3
Registered: ‎03-20-2021

Re: Financing Interest Charge HELP

[ Edited ]

Hi 

My account was on a 24 interest payment and I was not aware of it.  I had been paying on my account and now I owe an additional $1178 because the account was not fully paid for.  I will like to be able to talk to someone to please allow me to pay the account balance without the additional $1178.  I have the money today.  Please note that I have been having a difficult time during the pandamic and will like to know with whom I may make this request.  Please consider that these are difficult times.  I would truly appreciate the opportunity to please pay the balance on the account without the interest.

Please let me know with whom I may speak to regarding this matter.

Thank you,

Hector {removed per forum guidelines}

Valued Contributor
Posts: 2,202
Registered: ‎02-07-2011

Re: Financing Interest Charge HELP

The account is owned by citibank, not bestbuy. You would need to call citibank directly.
Posts: 452
Topics: 34
Kudos: 92
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Registered: ‎10-03-2017

Re: Financing Interest Charge HELP

Hi there, hectorelpibe136! 

 

Welcome to the Best Buy Support Forums. I understand that you have some concerns regarding a My Best Buy Credit Card account, and I'd be happy to point you in the right direction for assistance! 

 

As our friend nckhammond has mentioned, since your concerns about about your My Best Buy Credit Card account, you would want to contact Citibank, the issuer of the My Best Buy Credit Card, for further assistance. Our friends at Citibank should be able to pull up and access your credit card account, and assist with any account-related questions or concerns you may have. You can find Citibank's contact information at the bottom of the My Best Buy Credit Card sign-in page.

 

Sincerely, 

Vince|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-20-2021

Re: Financing Interest Charge HELP

Hi

would you know their telephone number please?

Posts: 452
Topics: 34
Kudos: 92
Solutions: 32
Registered: ‎10-03-2017

Re: Financing Interest Charge HELP

Hello again, hectorelpibe136! 

 

While Citibank's contact information (including their phone number) can be found by visiting the Best Buy Credit Card sign-in page, I'm happy to share that information with you on here! 

 

The My Best Buy Credit Card team, at Citibank, can be reached by phone at (888) 574-1301.

 

Hope this helps! 

 

Sincerely, 

Vince|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!