Other Customer Service Support

[sbanda77]

I need your help, how can I file for a dispute or file a formal complaint with Best Buy? I am going online to see if Better Business Beauru can assist or a consumer protection agency..

Thanks,

Sergio

[jdogg836]

You can post it here, the moderators work out of corporate and handle these sort of situations.

If you’d rather keep it private, the moderators will respond shortly and you can share it with them by private message. Should you choose to post more information publicly, please keep in mind this is a public forum so avoid posting private details like full names, phone numbers, order numbers, etc. Should those be required, they can be sent by private message later. You’ll likely get a faster reply here than going through a middleman like the BBB.

[sbanda77]

Thanks for the info, I have filed a formal complaint with the BBB as Best Buy doesn't care.

[sbanda77]

Also, I am investigating right now to file a complaint with the State of Nevada Department of Business - Nevada Consumer Affairs.  I don't want this bad experience that I had with Best Buy, Squad Team, Best Buy Support line, Best Buy Chat support and with the store manager at the Reno store to happen to anyone else...

STAY AWAY FROM THIS STORE...

Best Buy

5575 S Virginia St

Reno, NV 89502

[jdogg836]

I’m sorry that you’ve chosen the least direct way to reach out to our corporate teams. I’m also not sure what you mean when you say “Best Buy doesn’t care.” I provided exactly how to file a complaint with corporate and you still chose the indirect path using a middleman like the BBB. The moderators haven’t even had time to reach your post, let alone respond. I responded to get you pointed in the right direction because I care.

Best Buy is BBB Accredited with an A+ rating, they will answer your reply via the BBB case portal in time.

[sbanda77]

Best Buys DOESN'T CARE, I've been dealing with this issue for several days, I requested a manager when I called the support line, waited for 45 minutes and a manager never came to the line, I went to the Reno Store and the store manager didn't help, I've given Best Buy several chances and several days and still NO CALL from anyone.... 

Best Buy is BBB accredited with an A+ rating? will please tell your management to train the support agents, sales agents, and managers better, the way I've been treated it is not an A+

[jdogg836]

"Best Buy is BBB accredited with an A+ rating? will please tell your management to train the support agents, sales agents, and managers better, the way I've been treated it is not an A+"

Yes, you should be able to see that from the business page.  BBB is like Yelp, it's a private company that allows reviews and handles issues.  Maybe it's beneficial when dealing with small companies, but big retailers like Best Buy already have teams in place to handle this....without the middleman and added time.  The end result is going to be the same in either case, Best Buy follows the same policies if you reach out here or reach out there. These are same ones posted in store/on our website/printed on receipts.  

I've made more than one attempt to help you get help in the fastest way possible, so I feel good about the information I've provided.  Feel free to choose whatever you'd like to do.  I hope you get the assistance you desire.  Take care.

[sbanda77]

I am sorry but you didn't attempt to do anything.... you sound like a victim now, this is so wrong in so many ways.... do youself a favor and think before your make a post and definately think twice before replying to a customer's complaint.... I've been shopping with Best for over 20 years and their support has gone the drain lately...

[sbanda77]

You've been having an issue with Best Buy for over a month? contact BBB right away, try to find a consumer protection agency in your state as well, I know Best Buy is a big company, I am sure they have tons of customers but we should NOT allow them to treat us like they are going to make us a favor.... this is so wrong, especially in my case that I had paid for the geek squad warranty for 5 years, I paid for the service, THEY ARE NOT DOING ANY FAVORS TO ME, I AM ASKING FOR SERVICE THAT I ALREADY PAID FOR IN ADVANCE!

[AndrewB-BBY Social Media Specialist]

Good morning, sbanda77,

Thank you for stopping by our community forums. I appreciate you writing to us about your recent experiences with our Best Buy Reno locations. I would be glad to see how I may be able to best assist you.

As jdogg836 mentioned, my team is located here at our Corporate Campus. Can you please provide some more details about what has been going on? Any additional information would be much appreciated so I can better understand what options I have available moving forward.

If you'd prefer, you are welcome to send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.