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New Member
Posts: 2
Registered: ‎09-23-2020

Re: Easy Replenish for HP not working

Did you ever get a solution for this issue?  I have been bounced around so many times between Best Buy and HP and still no resolution.

Posts: 1,596
Topics: 77
Kudos: 264
Solutions: 74
Registered: ‎11-23-2018

Re: Easy Replenish for HP not working

Hello, JHixenb, and welcome to our online community!

 

Thank you for contacting us on our forum for support. Realizing you're out of ink when you're trying to print something is a huge bummer, so it's great to hear you're looking to take part in setting up Easy Replenish to avoid that. I hate to hear you may be having issues enrolling in the program, and I'm happy to do what I can to help.

 

What kind of issue are you specifically seeing? You may want to take a look at these troubleshooting steps to help. If you are still experiencing problems, let us know here.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-23-2020

Re: Easy Replenish for HP not working

I have gone through the troubleshooting tips, I have called best buy support and was bounced around to people on multiple days.  When I go to HP site it says I am registered with Best Buy Program. However, when I go to account at best buy it tells me I need to enter my serial number on the HP site, which it is, and it will go no further.

Posts: 6,270
Topics: 213
Kudos: 452
Solutions: 319
Registered: ‎08-21-2017

Re: Easy Replenish for HP not working

Good afternoon, JHixenb,

 

Thank you for following up with Allison and providing some more details. Since you haven't been able to get this resolved I would be glad to see how I can help you on my end.

 

I'd like to begin by taking a look at your My Best Buy account and will need a few more details to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Printer serial number

 

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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